At Vegas Furniture Design, we want you to be happy with what you order. We also want every return handled the right way so it's fair to you and to us. Please read this policy before you request a return. The short version: you have 5 days from the day your furniture is delivered to ask for a return, and every return has to be approved by us in writing before anything is sent back. If it wasn't approved by us first, we won't accept it.
You Have 5 Days to Request a Return
Your return window is 5 days. That clock starts the day your furniture is delivered to you, whether you've set it up in your home or business yet or not. Once those 5 days pass, the item is considered final and we can no longer accept a return request for it.
So if you're unsure about a piece, don't wait. Reach out to us as soon as it arrives.
Contact Us First, Every Time
Do not ship or drop off any item before you talk to us. We will not accept any return that we haven't approved ahead of time.
To start a return, contact us within your 5-day window by phone, text, or email using the info at the bottom of this page. We'll review your request and let you know if it's approved. If it's approved, we'll give you the next steps, including where and how to send the item back. Any item sent to us without our approval may be refused, and we're not responsible for items shipped to us without an approved return.
We Need Photos Before Anything Ships Back
As part of your return request, we'll ask you to send us clear photos of the furniture and its current condition. This protects both sides. It shows the shape the item is in before it leaves you, and it helps us confirm your return qualifies.
We can't approve a return without these photos, so please have them ready when you reach out.
Items Must Be in Like-New Condition
To be accepted, returned furniture has to come back to us in like-new condition. That means:
- Nothing broken, cracked, torn, or damaged
- No stains, marks, pet hair, or odors
- No missing pieces, hardware, or parts
- Clean and in the same condition it was in when you received it
We understand you may have placed the piece in your home or business to see how it fits. That's fine. But normal wear, setup damage, or anything that keeps us from reselling the item as new may lower or cancel your refund. We decide whether a returned item meets these standards.
If Your Furniture Arrives Damaged
If your furniture shows up damaged, we want to make it right, but you have to tell us fast. You have 24 hours from delivery to contact us about any damage that happened in transit or was there when it arrived.
Please send us photos of the damage right away. Reports made after 24 hours may not qualify, so inspect your pieces as soon as they're delivered, before you unpack everything or move it into place.
Damage Fees and Restocking Fees
If an item you want to return is damaged, we may still take it back at our discretion. In that case, we'll deduct a damage fee from your original payment to cover the loss in value or the cost of repair. The amount depends on the condition of the item.
Approved returns of undamaged items may also be subject to a restocking fee of up to 15%, deducted from your refund. Any return shipping or pickup costs are your responsibility unless the item arrived damaged or defective through no fault of your own.
How to Request a Return
- Contact us within 5 days of delivery by phone, text, or email.
- Send us clear photos of the furniture and its current condition.
- Wait for our written approval. Do not ship anything before you have it.
- Follow the return instructions we give you, including where to send the item.
- Once we receive and inspect the item, we'll process your refund minus any fees that apply.
How Refunds Are Processed
After we receive your returned item and confirm it meets the condition standards above, we'll process your refund to the original payment method. Any damage fees, restocking fees, or return shipping costs will be deducted from the amount refunded. Please allow time for your bank or card provider to post the refund on their end.
Questions About a Return?
We deliver across the Las Vegas valley, including Henderson, North Las Vegas, Summerlin, Spring Valley, and Enterprise, and we're glad to walk you through anything about your order. Reach out and we'll help.
Vegas Furniture Design
3110 S Valley View Blvd Ste 100B
Las Vegas, NV 89102
Phone or text: 702-661-4040
Email: Vegasfurnituredesign@gmail.com
Hours
Monday-Saturday: 10AM - 6PM
Sunday: Closed